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Toggle navigation Games Play Lord of the Rings Online Play Dungeons and Dragons Online Forums Forums Lord of the Rings Online Forums Dungeons and Dragons Online Sign in English (US) Deutsch Français Welcome! INCLUDE SEARCH RESULTS FROM: You must select a search result group HOT TOPICS LORD OF THE RINGS ONLINE DUNGEONS & DRAGONS ONLINE ACCOUNT & BILLING QUESTIONS TECHNICAL HELPSearch results × HOT TOPICS LORD OF THE RINGS ONLINE DUNGEONS & DRAGONS ONLINE ACCOUNT & BILLING QUESTIONS TECHNICAL HELPHOT TOPICS Hot Topics How do I create a SSG Help Account? How do I get help? How do I contact support? SEE MORE ARTICLES IN THIS CATEGORY LORD OF THE RINGS ONLINE LOTRO Forums FAQ LOTRO Naming Policy LOTRO Character Undelete FAQs What are the system requirements for LOTRO? How do I link an item into chat so others can view its details? LOTRO World Character Transfer Guide SEE MORE ARTICLES IN THIS CATEGORY DUNGEONS & DRAGONS ONLINE FAQ DDO Character Undelete DDO Character Naming Policy What are the system requirements for DDO? DDO Free-to-Play FAQs How do I become VIP? SEE MORE ARTICLES IN THIS CATEGORY ACCOUNT & BILLING QUESTIONS Account Recovery Password FAQs (I’ve forgotten my Password!) I can’t login to the game through Steam. I get the "No subscription to DDO found" or "No subscription to LOTRO found". Username FAQs (I’ve forgetten my username!) How do I update my payment information? SEE MORE ARTICLES IN THIS CATEGORY TECHNICAL HELP Installation / Updates LOTRO Firewall Help "The Connection to the Server has been Lost" or "Searching for logon server ... Attempt 1 of 20" or similar connection issues such as severe packet loss, going linkdead, chat server connection loss. How do I use DirectX 10 or 11 graphics in the game? "Nothing happens after clicking "Play" on the launcher." OR "Game crashes after clicking play on the launcher." Launcher Errors Internal Error on Launcher Game error [201] Can’t open the data files. Check that they exist and that you have permission to write to them. The program will now exit. [201]. 201 error after install or "Crash after clicking Play button" SEE MORE ARTICLES IN THIS CATEGORY Articles Recently Viewed GET HELP Privacy Policy Terms of Service © 2016 Standing Stone Games LLC. Standing Stone Games and the Standing Stone Games logo are trademarks or registered trademarks of Standing Stone Games LLC. The Middle-earth Enterprises logo and The Lord of the Rings Online are trademarks or registered trademarks of The Saul Zaentz Company, d/b/a Middle-earth Enterprises (SZC) under license. Dungeons & Dragons Online and Wizards of the Coast, and their respective logos are trademarks of Wizards of the Coast LLC and are used with permission. HASBRO and its logo are trademarks of HASBRO, Inc. and are used with permission. All rights reserved. × HOW CAN WE HELP YOU? INCLUDE SEARCH RESULTS FROM: You must select a search result group TEST Search Results × Answer not there....